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FAQ

Room facilities

All our rooms are fantastic and offer the same facilities. If you'd like to change your room it will be subject to the availability of empty rooms within your Urban Study building. If there is an available room that you would like to move in to, there is a small administrative charge of £50. Please contact your Building Manager for more details.

All rooms come fully furnished with a bed, wardrobe, book shelves, desk and chair. The kitchenettes in every room include a combination microwave oven, hob, sink and a fridge as well as lots of cupboard space. The ensuite bathrooms have a toilet, sink, shower unit, mirror and shelving.

Of course! All visitors are welcome to stay for short periods of time when visiting. However, extended stays are not permitted.

Of course! All of our apartment buildings offer internet that is included in the rent costs. If you use a lot of internet and want an extra allowance to speed your surfing up, there's also an option to upgrade to Hyperoptic 1GB broadband for a small additional cost. Ask your building manager for details.

Yes. Every room is equipped with a TV socket for terrestrial. If you do bring a television, make sure you buy a TV Licence in advance; watching terrestrial television without a TV licence is illegal

No! All Urban Study rooms are studio apartments; they feature private compact kitchens and ensuite shower rooms. In addition to these amenities, some Urban Study buildings have communal kitchens for dinner parties with friends. Check your Urban Study building features page to see its specific facilities and communal areas.

Make yourself at home but please don't hammer anything into the walls. Any damage incurred will come out of your deposit when you leave. If you would like to hang up posters or other items, our staff in buildings will provide the right adhesive hangers and non-marking white tack free of charge!

Booking and payment

All our reservations are handled by CRM Students, our partners who handle our bookings and room reservations. When you click a book now button on the Urban Study website, you will be redirected to the CRM Student booking site where you can select and reserve a room online. You can pay via debit card, credit card or bank transfer.

The following services are covered by your rent: utilities (water, gas and electricity), 20Mb Hyperoptic broadband and Wi-fi as well as use of the communal facilities in your Urban Study building.

As soon as possible! Demand is high for all our Urban Study apartments so we recommend that you move quickly to secure your room. You can guarantee your room booking by paying the booking deposit of £500 and returning your completed signed Licence Agreement.

If you want to leave before your contract ends, please let us know and we can help you find someone to take your room. However, once you have paid the booking deposit and handed in your signed Licence Agreement, you are legally bound and liable for the room's rent and it is ultimately your responsibility to find someone to take over the remaining time left on your contract. If there is nobody to take the room from you, you will need to pay the agreed rental fees as well as forfeiting your booking deposit. Please contact your Urban Study Building Manager for more details.

Our Licence Agreements contract you for a 50 week occupancy as standard.

Of course! We can arrange for you to pay your rent in three instalments as opposed to an upfront lump sum. To pay in instalments, it is necessary to have a rental guarantor. Click here to find out what a guarantor is and what the related requirements of them are. If you need help finding a guarantor visit Housing Hand who provide specialist assistance to international students.

For peace of mind, most of our residents choose to pay their rent in one instalment up front. If however, you have chosen to pay in instalments and for whatever reason you are worried you cannot make a payment then you must contact us immediately and we'll try to help in whatever way we can.

Our Urban Study room prices start at £120 per week up to £175 for our Ultra Studios. Average cost is £150 per week.

Building Facilities

Yes, all our residences offer secure bicycle storage.

Most of the Urban Study locations have secure and accessible car parking spaces, which are available for an additional charge. If you wish to bring your car, contact your building manager to discuss the availability of spaces. If your building does not have its own car park, you will need to check the nearby on-street car parking provisions and necessary permits with the local authorities.

Yes! All Urban Study buildings include communal washing machines and dryers free of charge. The machines can even be monitored via an app, which allows you to see the machines available and when your wash cycle is complete. All you need to do is bring washing detergent.

Our building managers offer concierge service from 9am to 5pm every day. They are there to help with any problem, requirement or question you have. Out of concierge operating hours, contact your resident Student Ambassador (contact details available at your Urban Study reception) who is on call 24/7 to assist with urgent matters.

You can log any maintenance requests directly with your apartment building manager or with Urban Study's building manager, CRM Students.

Yes! However, you are not able to enter the building without your security card. All building entrances are monitored by CCTV and if you lose your security card, you must immediately report it to your building manager. If you forget your security card, you will need to call the reception, or if it's out of office hours, contact your Student Ambassador to be let in.

No. All Urban Study buildings are, by law, smoke free and equipped with smoke detectors. However, you can find dedicated smoking areas outside the building.

We have dinner party rooms that include a large dining table, crockery and cooking facilities; group or private study rooms complete with superfast wifi, lots of power sockets and TV monitor perfect for practicing presentations; a games area; cinema rooms and snugs; a gym; an app-monitored laundry room. Most of our apartment buildings include secure parking and bicycle storage. Finally, on the ground floor, we have the café and sofa area, and the lobby - two great places to hang out, meet friends or work.

Yes. Your concierge Building Manager or Student Ambassador will be on-call to sign for parcels that arrive when you're out. Then, come by to pick up your post when you're back at Urban Study.

We often have socials and professional or networking events at Urban Study. You can check your building's official event programme with your Building Manager or via email. As there are lots of communal areas in the Urban Study buildings, you can also expect movie nights, games tournaments, dinner parties and exercise classes. We operate live music and arts evenings as well as partner events with companies such as General Assembly and our own speaker series. Most events are free to attend and are a great way to meet new people and learn something new!

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